Remote Support Terms and Conditions

  • At CompuHub we aim to deliver an experience that will leave our customer satisfied with our service.
  • Please note that the technician will be viewing your desktop, close all confidential documents and programs prior going into a remote session. However, should you have any concerns please discuss this with your technician prior going into a remote session.
  • CompuHub follows a process of eliminations to remedy your computer issues, therefore CompuHub cannot guarantee that any action taken will resolve the problem nor cause additional problems which will require an onsite visit from our onsite technician.
  • CompuHub uses LogMeIn rescue, software is provided at the customer's own risk.
  • By clicking on either the Remote App or One off remote access app You the customer agree that the technician are entitled to access your device remotely to provide you with the support you require

    This session is a payable exercise. Click on CompuHub Charges for a detailed charge list.

Remote App

Use this option if you do want our remote app installed on your computer

  • Software is installed on your computer
  • Remote app icon is visible on your desktop

One off remote access

Use this option if you do no want our remote app installed on your computer

Multi-factor authentication Request

Multi-factor authentication is a process where a user is prompted during the sign-in process for an additional form of identification, such as to enter a code on their cellphone or to provide a fingerprint scan. ... Something you have, such as a trusted device that is not easily duplicated, like a phone or hardware key. If you only use a password to authenticate a user, it leaves an insecure vector for attack

Please register your request by completing the form below.

Please note this will be a chargeable exercise. Ask your technician to explain the process and cost involved
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