Overview
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, fill in our Return Merchandise Authorisation (RMA) request form. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be processed.
Providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product before the customer permanently relinquishes ownership of the product to the vendor, commonly referred to as a return. As returns are costly for the vendor and inconvenient for the customer, any return that can be prevented benefits both parties.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-returnable Items
Some types of items cannot be returned, like special orders. We also do not accept returns for hazardous materials, batteries, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Credit
Unless agreed in writing by the issuance of a Return Materials Authorization (RMA) form by the Company. No goods will be accepted for credit after despatcher, if the Company agrees to accept the goods for credit, the Company will credit the Customer the invoice value less the restock fee, less freight charges, on return of the goods ordered in saleable condition.
No goods will be accepted for credit after 30 days from date of the invoice on which such goods are described.
Goods returned must be in as new condition in the manufacturers (or supplier's) original containers, unsoiled and undamaged.
Goods returned must be accompanied by number and date of supplying invoice and a valid RMA number which must be clearly displayed on the packages(s).
No goods will be accepted for credit where original packaging is not provided, or any shrink-wrap packaging is broken or seals on disk packaging is broken, or any part of goods originally supplied are missing.
Restocking Fee
All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The restock fee is $20.00 or 3% of the original invoice value of the goods, whichever is the greater.
