Unless otherwise agreed with the customer, any request that requires services to be delivered outside business hours will be deemed as after-hours and will be charged at time and a half.
$100.00 per hour
$140.00 per hour
Tier2 Remote Support
$25.00 per 15min blocks*
Tier3 Remote Support
$35.00 per 15min blocks*
Tier2 Technician After Hours & Weekends
$150.00 per hour
Tier3 Technician After Hours & Weekends
$195.00 per hour
Tier2 Technician Statutory Holidays
$190.00 per hour
Tier3 Technician Statutory Holidays
$380.00 per hour
Note: Remote support deployment - additional $9.20 per session. Priority Jobs - additional $60.00. *Traveling - $0.72 per km apply when an onsite visit is required. Tier = a level or grade within the hierarchy of an organization or system.